Privacy · Notice
Privacy for Calls and Website Visits
Huckleberry Restoration connects callers seeking water damage restoration in Post Falls with independent local providers in our network. A call may be recorded; this notice covers call records, website visit counts and privacy requests.
Information Used During the Connection
What you discuss on the line
A water damage call involves the property location and a description of the problem so the request can reach a restoration professional. You can explain which rooms are wet, whether water is still entering and how the property can be accessed. A visit arrangement also involves a way to reach you.
Keep the conversation focused on the property and the damage. Bank details, account passwords and unrelated personal records are not needed to describe a wet floor or ceiling. Whatever you say during the call is part of the recorded conversation.
Who answers and receives the details
Huckleberry Restoration is a phone line and local guide for Post Falls and the surrounding area. An independent local provider in our network answers when you call and does the restoration work. Discussing the address, water source and affected materials allows the professional handling the request to understand the situation and arrange the inspection with you.
We share recordings and call data only with the provider who takes the call, with the call-tracking service that runs the line, and when the law requires. Passing your call to the provider is included in the sharing covered by this notice.
What the phone system keeps
A call may be recorded. Calls go through our own call-tracking platform, which records calls and logs call details. Each recording covers the whole call. The recorded conversation includes whatever you tell the person answering, such as the property location and the damage you describe.
Call records include the caller's telephone number, the time of the call and its length, along with what the caller says. These details are kept with the call data. The recording covers the conversation; the call details also identify when the call took place and how long it lasted.
How website visits are counted
We use Google Analytics 4 and Umami to count visits, pages and devices on the website. Google Analytics 4 uses cookies. Umami is hosted on our own server and uses no cookies. These tools measure website use, while our call-tracking platform records calls and their details.
Some pages embed a Google map, and loading it sends your IP address and browser details to Google.
The website has no forms, accounts, payments or ads. You do not submit a property description through a website form or create an account to use the local guide. Information you give during a telephone conversation is covered by the call practices described in this notice.
How long call data stays
We keep call data for as long as needed. That includes recordings and the logged details of calls made through the line. There is no fixed number of days stated for keeping these records.
For questions about retained call information, or to request access or deletion, email [email protected]. You can use that address to ask about the information from your conversation as well as the telephone number, time and length recorded for the call.
Where to send a privacy request
Email [email protected] with privacy questions, requests for access or deletion, or an opt-out of any sale or sharing of personal information under state privacy laws. An opt-out never stops you from being connected to a provider.
Use the privacy email for questions about call records or website measurement. The contact page explains how to reach the line about water damage. The privacy address is also the place to raise a request about personal information shared when your call reaches the local professional handling the work.